We use a measure called “Patient Experience” to understand how patients and families rate the hospital based on their most recent visit. This measure helps us identify specific issues and areas for improvement.
To expand the chart to full-screen, cursor over chart, click the three-dot icon in the top right corner, then select the computer monitor icon.
Below are the definitions for acronyms on the chart
- MHMH = Methodist Healthcare Memphis Hospitals
- MOBH = Methodist Healthcare Olive Branch Hospital
Why the Patient Experience Survey Is Important:
The patient experience survey provides you an opportunity to share thoughts and concerns about the care, services and respect you received during your stay in the hospital. Your responses on the survey help us identify ways of improving our practice.
How We Measure:
We use the patient experience survey to look for ways we can improve the care we deliver and the services we provide. We also compare ourselves to other hospitals across the country.
This is being done by a third-party surveying organization, Press Ganey. Patient experience surveys are performed via mail, phone call, text, or email. The surveys are sent to a random sample of patients after they have been discharged from the hospital. The survey results are compiled and reports of the results are readily available to review. We look at the percentage of patients who rate our hospital a 9 or 10, on the scale of 0 being worse to 10 being best. We consistently look at questions needing improvement and put in place programs designed to improve those questions.
What We Are Doing To Improve Your Experience:
We partner with families to provide high-quality care and a safe and nurturing environment for delivering healing and hope. We listen when you speak, and we find ways to give you all the information you need to make good decisions and involve you in their care. We encourage you to give us feedback on how we are doing because we are looking for ways to improve your experience while in our care.
The Family Partner’s Council helps us improve the care we provide. They give us input on hospital policies and teach our staff how to better communicate with families.