Duration: 8 Hours

• MLH History Video
• Methodist Healthcare Mission, Vision, Values, and Expected Behaviors
• Power of One Service (MLH) Overview
• Patient Experience
• Culture concepts that support Power of One Service (MLH)
• Making a Connection (Be Here Now, At Your Best / Mood Elevator,)
• Listening to Understand Needs (Levels of Listening, Assume Positive Intent, Behavioral Styles)
• Honoring Commitments (Accountability Ladder)
  
  LUNCH
  
  
• HIPAA Information - Security and Privacy
• Corporate Compliance
• Safety
• Infection Prevention
• Workers Compensation Process
• Bloodborne Pathogens
• Occurrence Reporting
• Wrap Up
•  

Duration: 8 Hours

The following examples are guidelines to help define minimum requirements for business professional and business casual.

Business Casual Dress - golf shirt or sweater, khakis or other non-denim pants, skorts/culottes-style skirts are acceptable if not tailored toward shorts and with appropriate hemline, denim skirt/dress, mid-calf capri or cropped pants, shoes or dress sandals. Note: Business casual dress should still portray professionalism.

Expectations:

• Identification Badges - must be worn above the waist level at all times when on the premises; photo and name should be visible; no attachments or additions are allowed.
• Attire - no jeans/denim pants, leggings, T-shirts, tank tops, halter tops, bare midriffs, spaghetti straps, jogging apparel, or shorts; all clothing must be clean, pressed, in good repair and properly fitted with proper undergarments.
  
  

Duration: 8 Hours

• Introduction to Clinical Orientation
• Patient/Family Experience (Service Recovery, Communication)
• ANA Ethics of Nursing – Scope of Practice Considerations
• Conflict Resolution Strategies
• Teamwork and RRT/911/Code Stroke/Code Blue
• End of Life (Communication, Mid-South Transplant Process)
• Self-Care & Professionalism
• Medication Safety ‘Make it Right’
• Abuse and Neglect

Duration: 3 Days

• Introduction to Patient Care Technician Orientation
• Patient/Family Experience (Service Recovery, Communication)
• Conflict Resolution Strategies
• Clinical Skills
• Clinical Skills Stations
• Epic Training
• Medication Safety ‘Make it Right’
• Abuse and Neglect