Insurance & Billing
Insurance & Billing
Billing Assistance
Do you have a question concerning a bill you received from Methodist Le Bonheur Healthcare? Please review our frequently asked questions or contact us directly using the information below.
We are committed to working with all patients who need help to pay their medical expenses. We will work with you to set up a payment plan to meet your individual needs. We will provide any patient with assistance through a 0% interest payment plan based on your need.
Please contact our Billing Department at billing@mlh.org or 901-842-1260 for help with your bill.
Patient Financial Services
1211 Union Avenue
Suite 120
Memphis, Tennessee 38104
Monday – Friday, 8:00 a.m. – 4:30 p.m.
**PLEASE DO NOT MAIL PAYMENTS TO THIS ADDRESS.
For billing inquiries or to arrange payment, please call 901-842-1260.
Financial Assistance Forms:
- Application Form - English
- Application Form - Spanish
- Financial Assistance Policy
- Política de Ayuda Financiera Para Gastos Médicos
Financial Assistance
We are committed to working with all patients who need help to pay their medical expenses. If you have any questions about financial assistance, please call 901-516-1000 for help with your bill.
Asistencia Financiera
Nos comprometemos a trabajar con todos aquellos pacientes que necesitan ayuda para pagar sus gastos médicos. Si usted tiene cualquier pregunta sobre asistencia financiera por favor llame al 901-516-1000 para ayuda con su cuenta.
Ways to Pay Your Bill
Paying Online
Methodist Le Bonheur Healthcare, has transitioned to MyChart for all patient portal needs and bill management. During our transition period, however, patients may have bills requiring you to pay with our previously instated payment platform. Please review your statement and the information below to ensure that you use the correct payment method.
Service Date/Discharge On or After October 5th, 2024
If you received a bill dated on or after October 5th, or if your bill says to pay using MyChart, please login to your MyChart account using the link below and locate your bill under the Billing section of your account. If you do not have a MyChart account, you can pay online using the MyChart GuestPay option.
Service Date/Discharge Prior to October 5th, 2024
If you received a bill prior to October 5th, 2024, or if your bills says to pay at methodisthealth.org/paymybill, you will need to make your payment through our prior payment portal.
Payment for Surgery Centers
Click on the below payment method if you received a bill from:
- Hamilton Eye Institute Surgery Center
- Le Bonheur East Surgery Center
- Methodist North Surgery Center
- Methodist Germantown Surgery Center
Paying By Phone
Pay by phone by calling 901-842-1260 or 888-528-9775.
Pay By Mail
Patients:
Methodist Le Bonheur Healthcare
P.O. Box 734184
Dallas, TX 75373—4184
Payer groups or insurance:
Methodist Le Bonheur Healthcare
P.O. Box 732872
Dallas, TX 75373—2872
Hospital Charges — Price Transparency
The following lists are the standard charges provided by Methodist Le Bonheur Healthcare hospitals. The amounts shown are before adjustments such as insurance discounts, uninsured discounts, negotiated settlements, or charity assistance.
Please note these charges do not include any provider fees that may be associated with a hospital visit.
Prices and rates are reflected as of June 28, 2023.
Methodist Le Bonheur Germantown Hospital
Methodist North Hospital
Methodist Olive Branch Hospital
Methodist South Hospital
Methodist University Hospital
Le Bonheur Children's Hospital
Price Estimator
The price estimator is a tool that provides patients with an accurate estimate of their financial responsibility for desired medical services. Estimated costs can be calculated for both insured and uninsured patients.
The price estimator utilizes common procedures provided by Methodist Le Bonheur Healthcare (MLH), your insurance carrier’s contracted rates and your real-time insurance benefits to provide a good faith estimate of out-of-pocket expenses.
The price estimator cannot predict complications, add-on services and final diagnoses, all of which can impact the patient's responsibility.
Learn more and use the price estimator.
Insurance
Methodist hospitals and services accept many commercial payment plans, including the ones below. For a full list or to find out if your insurance is in-network, please contact your insurance company. To speak with a representative, please call one of the below number:
Patient Access Contact Numbers
Le Bonheur Children's Hospital: 901-287-6370
Methodist Le Bonheur Germantown: 901-516-6000
Methodist North: 901-516-5378
Methodist South: 901-516-3770
Methodist University: 901-516-8166
Methodist Olive Branch: 662-932-9004