Guest Information

Family and friends give our patients the love and support they need to get better, and we encourage you to play an active role.

Hours and Services

Methodist Le Bonheur Germantown Hospital
Methodist North Hospital
Methodist Olive Branch Hospital
Methodist South Hospital
Methodist University Hospital
Le Bonheur Children's Hospital

Interpreting/Language Services (all hospitals)

Partners in Care

Every patient can list up to two partners in care (family and/or friends) on their medical record. Partners in care are authorized to share and receive information about the patient’s condition in cooperation with the medical team. They are welcome to stay with patients 24/7.

Family Presence/Visiting Guidelines

Patient Rooms and Critical Care/ICU

There are no set visiting hours. Partners in Care and close family may be with patients 24/7. Other guests are welcome according to the patient’s preference (including Critical Care/ICU) between 8:30 a.m. - 9:00 p.m. to respect quiet time and sleeping hours. Hours may vary on some units and floors. Please check with the nurses’ station if you have questions. 

How We Define Family & Guests

We understand that who you regard as your family may not be traditional family members.  Family is defined as anyone the patient says is family. These individuals are support persons who may or may not be legally related to the patient. Guests are acquaintances, or perhaps a friend of the patient, who want to visit in the hospital for a short time.

Children Visiting the Hospital

Children under 12 should be accompanied by an adult and should check in at the nursing station. Because children can unknowingly pass along illnesses, a nurse may give the child a quick medical screening. Children may not understand a loved one’s condition. If you would like help preparing your child for a visit, the hospital Chaplain can help.

Tobacco-free Policy

We want to maintain the healthiest possible environment for patients, employees and visitors. As part of a city-wide initiative involving nearly every hospital in our area, individuals may not use any type of tobacco product on our campuses—including hospitals, parking lots/decks, sidewalks, and in cars on hospital property.