Insurance & Billing

To learn about our revised financial assistance policy, click here.


Do you have a question concerning a bill you received from Methodist Le Bonheur Healthcare? Please review our frequently asked questions or contact us directly using the information below.

We are committed to working with all patients who need help to pay their medical expenses. We will work with you to set up a payment plan to meet your individual needs. We will provide any patient with assistance through a 0% interest payment plan based on your need.

Please contact our Billing Department at or 901-842-1260 for help with your bill.

Patient Financial Services
1350 Concourse Avenue
Suite 600 
Memphis, Tennessee 38104
Monday – Friday, 8:00 a.m. – 4:30 p.m.


For billing inquiries or to arrange payment, please call 901-842-1260.

Financial Assistance Forms

Financial Assistance

We are committed to working with all patients who need help to pay their medical expenses. If you have any questions about financial assistance please call 901-842-1255 for help with your bill.

Asistencia Financiera

Nos comprometemos a trabajar con todos aquellos pacientes que necesitan ayuda para pagar sus gastos médicos. Si usted tiene cualquier pregunta sobre asistencia financiera por favor llame al 901-542-5360 para ayuda con su cuenta.

Learn more about our financial assistance policies at Methodist Le Bonheur Healthcare.

Ways to Pay Your Bill

  • Online:
    • At Methodist Le Bonheur Healthcare, we recently changed our online bill pay service. Please review your statement and the information below to ensure that you use the correct form.
      • If you received a bill from Hamilton Eye Institute Surgery Center, Le Bonheur East Surgery Center, Le Bonheur Patient Transportation, Methodist Germantown Surgery Center, Methodist North Surgery Center, West Cancer Center, or Wolf River Surgery Center, visit to pay your bill.
      • If you received a bill from Methodist Le Bonheur Healthcare and your bill says to pay at, please use our new online bill pay system.
  • By phone: 901-842-1260 or 888-528-9775
  • By mail:
    • Patients:
      Methodist Le Bonheur Healthcare
      P.O. Box 734184
      Dallas, TX 75373—4184
    • Payer groups or insurance:
      Methodist Le Bonheur Healthcare
      P.O. Box 732872
      Dallas, TX 75373—2872

Privacy Statement

Hospital Charges

The following lists are the standard charges provided by Methodist Le Bonheur Healthcare hospitals. The amounts shown are before adjustments such as insurance discounts, uninsured discounts, negotiated settlements, or charity assistance. Please note these charges do not include any provider fees that may be associated with a hospital visit.

Methodist Le Bonheur Healthcare Chargemaster

Emergency Room, Operating Room, Room and Bed Rates


Methodist hospitals and services accept many commercial payment plans, including the ones below. For a full list or to find out if your insurance is in-network, please contact Patient Access at one of the numbers below.

  • Cigna
  • United Healthcare
  • BlueCross BlueShield of Arkansas
  • BlueCross BlueShield of Mississippi
  • BlueCross BlueShield - Blue Preferred
  • BlueCross BlueShield - Blue Select

Le Bonheur insurance information

Methodist Medical Group — Primary Care

Methodist Medical Group - Primary Care also accepts many commercial payment plans, including: 
  • AARP Medicare
  • Aetna
  • AHS
  • Blue Cross Blue Shield Mississippi (Mississippi locations only)
  • Blue Cross Blue Shield Tennessee (Tennessee locations only)
  • Cigna
  • Coventry
  • GEHA
  • HealthSpring
  • Humana
  • Mail Handlers
  • Mississippi Physicians Care Network (Mississippi locations only)
  • United Healthcare

Patient Access Contact Numbers

Le Bonheur Children's Hospital: 901-287-6370
Methodist Le Bonheur Germantown: 901-516-6000
Methodist North: 901-516-5378
Methodist South: 901-516-3770
Methodist University: 901-516-8166
Methodist Olive Branch: 662-932-9004