Our EAP Team

Our team includes licensed professional counselors and clinical social workers. All eligible counseling staff are Certified Employee Assistance Professionals (CEAP). This credential is recognized by employers, human resource professionals, and accrediting agencies as best practice standard in employee assistance.

Team Members

Donna Tosches

Donna DiClementi, LCSW, CEAP

Director, Methodist Healthcare Employee Assistance Program

Donna DiClementi is a Licensed Clinical Social Worker for and a Certified Employee Assistance Professional. She is a member of the National Association of Social Workers, the Employee Assistance Professional Association, and the International Critical Incident Stress Foundation. She earned a Bachelor of Science in psychology from Fordham University in the Bronx, N.Y., and a master’s degree in social work from New York University.

As director of the Methodist Healthcare EAP, Donna manages contracts for employers throughout the Mid-South. She has an extensive background in crisis response, having developed crisis programs and hospital-based critical incident stress management teams.

Prior to her current position, Donna managed a successful private practice in New Jersey and Connecticut, worked as a hospital-based psychiatric and medical social worker, managed other hospital- based EAP’s and was an associate professor of human services.

She enjoys time with family and friends, reading, cooking, cultural events, and outdoor activities.

Wayne Hyatt

Karole Shorter, LCSW, CEAP


Karole Shorter is a Licensed Clinical Social Worker and Certified Employee Assistance Professional. She is a member of the Employee Assistance Professional Association and active in the community. She has a bachelor’s degree in social work from Florida A & M University, and master’s degree in social work from Florida State University. Karole has counseled children and adults in outpatient settings for twenty years, and was the social services director for a nursing home in Florida before moving to Memphis with her family in 1999. She joined the EAP staff in 2006, and was promoted to EAP Supervisor in 2019. Karole enjoys spending time with family and friends, reading, and traveling./p>

Wayne Hyatt

Wayne Hyatt, LPC, CEAP


Wayne Hyatt received a master’s degree in counseling from Memphis State University and is a Licensed Professional Counselor (LPC), Certified Employee Assistance Professional (CEAP) and a Certified Substance Abuse Professional. He has experience in both clinical and administrative positions in behavioral health. Wayne has been active on the local, state, and national level in consultation and training in substance abuse treatment. In his spare time, he enjoys trout fishing in Arkansas and photography.

Susan Erdman

Susan Erdman, LCSW, CEAP


Susan Erdman has a master's degree in pastoral studies from Loyola University in New Orleans and a master’s degree in social work from the University of Tennessee in Memphis. She has worked as an EAP counselor since the 1990s. Before her work in the EAP, she was a mental health specialist at Methodist University Hospital in the eating disorder and dual diagnosis programs. Previously, she worked as a Catholic sister in a retreat center and as a personnel manager in a department store in Honolulu, Hawaii. She is an avid reader and yoga and fitness fan, and she loves to travel in the Mid-South and beyond.



Alice Hiatt, LCSW


Alice Hiatt is a Licensed Clinical Social Worker (LCSW) who has experience working with clients with anxiety, depression and crisis situations. She earned her Bachelor’s and Master’s degree in Social Work from the University of Southern Mississippi.  Alice is a native Memphian who began her career in Memphis at Youth Villages working with children who have severe emotional and behavioral problems. She has worked as a mobile crisis specialist working with clients experiencing mental health crises. In her spare time, she enjoys taking her dog on walks, reading, and going to concerts.



Allison White, LCSW

Living Well Network Supervisor

Allison received her bachelor’s degree in social work from Mississippi State University and her master’s degree in social work from Jackson State University. She is a Licensed Clinical Social Worker with over fifteen  years of experience working with children and adults in a variety of settings including community mental health, school-based counseling, adult and juvenile justice, and therapeutic foster care. In her spare time she enjoys spending time with her family, baking, and crafting.

Fredrick Gillam Jr

Fredrick Gillam, Jr., LPC


Fredrick Gillam Jr. is a Licensed Professional Counselor with a designation of Mental Health Services Provider. He has experience with specialized populations including victims of domestic violence, trauma, and substance abuse. Fredrick’s passion to bring about change for individuals and families has been displayed through his use of evidenced based practices. He utilizes modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy ( DBT), Motivational Interviewing (MI), and Trauma Therapy. Fredrick is a graduate of Harding School of Theology, where he earned a Master of Arts in Counseling with a concentration in Marriage and Family Therapy.

Outside of the professional venue, Fredrick enjoys spending time with his family. He is an Ordained Minister and is actively involved in his church and the community. He is an avid reader, appreciates a good movie, and loves to be outdoors and go for walks.


Kima Richard, LPC


Kima Richard is a Licensed Professional Counselor with a designation of Mental Health Services Provider. She is a graduate of Our Lady of Holy Cross College, where she earned a Master of Arts in Counseling. She has experience working with individuals and groups to address issues such as stress, anxiety, grief and loss, substance abuse, and depression. In her spare time, she enjoys reading, writing, and spending time with family.


Renee Dillard, LCSW


Renee Dillard is a Licensed Clinical Social Worker. A native Memphian, Renee earned her Bachelor of Arts in Psychology from Memphis State University, Masters of Science in Social Work from The University of Tennessee, and her Masters of Divinity from Memphis Theological Seminary. She is an Ordained Minister in the United Methodist Church. Renee has experience in behavioral health, grief and loss, and community based social work. She is passionate about promoting healing and hope for individuals, families, and our community. Renee loves time with her family, meaningful conversations, getting lost in a good book, and exploring nature through a long walk on a beautiful day.

Shayla James McDonald

Office Coordinator

Shayla James was born in Little Rock, and she spent most of her youth in Virginia Beach. She attended Norfolk State University in Virginia. Before moving to Memphis in 2011, she worked for seven years a logistics operational manager for a military contractor. Shayla enjoys spending time with her husband, daughter, and extended family; fishing, shopping, and anything that involves a good laugh and good food.