Patient Rights & Responsibilities

Published On 06/28/2013

As a patient, you have the right to:

Personal Privacy/Visitation

  • To have your personal dignity respected.
  •  To have your personal privacy protected.
  •  To have your medical record kept private and confidential.
  • To provide prior consent before the making of recordings, films or other images for purposes other than your care.
  • To receive visitors designated by you.
  • To have a support person stay with you during the course of your stay, unless it infringes upon the rights of others or is medically unsafe.
  • To easy and private telephone access.

Security

  • To be free from all forms of abuse or harassment.
  • To access protective and advocacy services.
  • To know that restraints will be used only when safe and appropriate.

Cultural and Spiritual Values

  • To have your cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.
  •  To have access to pastoral and other spiritual services.

Access to Quality Care

  • To receive care regardless of your age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, or gender identity or expression.
  • To ask for a change of provider or a second opinion.

Access to Information

  • To access your medical record and to know who else has accessed your record.
  • To question what is documented in your medical record and request changes to that documentation.
  • To have your decisions honored regarding end of life care (advance directives).
  • To request assistance with your advance directives.
  • To know the names and professional titles of your caregivers.
  • To receive information about your hospital charges regardless of your insurance coverage or ability to pay.
  • To be involved in decisions that affect your care by providing you with information and answering your questions.
  • To refuse any care, treatment and services and receive information about the potential consequences of the refusal.
  • To know when any portion of your care is considered experimental or for research purposes, and to receive information about risk, benefits and alternatives to the proposed treatment.
  • To request assistance with ethical matters.
  • To be informed of unanticipated adverse outcomes.

Communication

  • To receive information you can understand.
  • To have access to an interpreter and/or translation services at no charge.

Pain Management

  • To have pain assessed and managed appropriately.

Concerns, Complaints or Grievances

  • To express concerns about your care and have those concerns not interfere with your current or future care.
  • To express concerns, complaints and/or a grievance to the patient advocate or a member of the administrative team.
  • If you feel that we were not able to resolve or address your concern, you may file your concern with one of the following agencies:

    Tennessee Department of Health
    Health Care Facilities Hotline: 877.287.0010

    Joint Commission
    Joint Commission Hotline: 800.994.6610

As a patient, it is your responsibility to:

Share Important Information

  • To give us complete and accurate information about your health, as requested.
  • To provide written health information when requested.
  •  To inform us of changes in your condition or symptoms, including pain.
  • To notify us immediately if you have any safety concerns.
  • To speak up if you are not happy with your care.

Ask Questions and Follow Instructions

  • Ask questions about your care, treatment and services.

Make Financial Arrangements

  • To make arrangements for timely payment of your bill.

Follow Rules and Regulations

  • To follow our rules and regulations.
  • To be actively involved in planning your care and do your part of the plan.
  • To send home all personal valuables, whenever possible, or use a hospital safe.
  • To arrange for proper storage of personal items such as dentures, glasses, and hearing aids when not in use or when removed for specified procedures.
  • To follow the no smoking policy.

Show Respect and Consideration

  • To be considerate and cooperative.
  • To respect the rights and property of others.