As a patient, you have the right to:
- To have your personal dignity respected.
- To have your personal privacy protected.
- To have your medical record kept private and confidential.
- To provide prior consent before the making of recordings, films or other images for purposes other than your care.
- To receive visitors designated by you.
- To have a support person stay with you during the course of your stay, unless it infringes upon the rights of others or is medically unsafe.
- To easy and private telephone access.
- To be free from all forms of abuse or harassment.
- To access protective and advocacy services.
- To know that restraints will be used only when safe and appropriate.
Cultural and Spiritual Values
- To have your cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.
- To have access to pastoral and other spiritual services.
Access to Quality Care
- To receive care regardless of your age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, or gender identity or expression.
- To ask for a change of provider or a second opinion.
Access to Information
- To access your medical record and to know who else has accessed your record.
- To question what is documented in your medical record and request changes to that documentation.
- To have your decisions honored regarding end of life care (advance directives).
- To request assistance with your advance directives.
- To know the names and professional titles of your caregivers.
- To receive information about your hospital charges regardless of your insurance coverage or ability to pay.
- To be involved in decisions that affect your care by providing you with information and answering your questions.
- To refuse any care, treatment and services and receive information about the potential consequences of the refusal.
- To know when any portion of your care is considered experimental or for research purposes, and to receive information about risk, benefits and alternatives to the proposed treatment.
- To request assistance with ethical matters.
- To be informed of unanticipated adverse outcomes.
- To receive information you can understand.
- To have access to an interpreter and/or translation services at no charge.
- To have pain assessed and managed appropriately.
Concerns, Complaints or Grievances
- To express concerns about your care and have those concerns not interfere with your current or future care.
- To express concerns, complaints and/or a grievance to the patient advocate or a member of the administrative team.
- If you feel that we were not able to resolve or address your concern, you may file your concern with one of the following agencies:
Tennessee Department of Health
Health Care Facilities Hotline: 877-287-0010
Mississippi Department of Health: 800-227-7308
Hospital’s Accreditation Organization
DNV GL-Healthcare Hotline: 866-496-9647
KEPRO Medicare Beneficiary Helpline: 844-430-9504
As a patient, it is your responsibility to:
Share Important Information
- To give us complete and accurate information about your health, as requested.
- To provide written health information when requested.
- To inform us of changes in your condition or symptoms, including pain.
- To notify us immediately if you have any safety concerns.
- To speak up if you are not happy with your care.
Ask Questions and Follow Instructions
- Ask questions about your care, treatment and services.
Make Financial Arrangements
- To make arrangements for timely payment of your bill.
Follow Rules and Regulations
- To follow our rules and regulations.
- To be actively involved in planning your care and do your part of the plan.
- To send home all personal valuables, whenever possible, or use a hospital safe.
- To arrange for proper storage of personal items such as dentures, glasses, and hearing aids when not in use or when removed for specified procedures.
- To follow the no smoking policy.
Show Respect and Consideration
- To be considerate and cooperative.
- To respect the rights and property of others.