Insurance, Billing & Records

Published On 07/11/2011


Methodist hospitals and services accept many commercial payment plans, including the ones below. For a full list or to find out if your insurance is in-network, please contact Patient Access at one of the numbers below.

  • Cigna
  • United Healthcare
  • BlueCross BlueShield of Arkansas
  • BlueCross BlueShield - Blue Preferred
  • BlueCross BlueShield - Blue Select

Methodist Primary Care Group

The Methodist Primary Care Group also accepts many commercial payment plans, including: 
  • AARP Medicare
  • Aetna
  • AHS
  • Blue Cross Blue Shiled Mississippi (Mississippi locations only)
  • Blue Cross Blue Shield Tennessee (Tennessee locations only)
  • Cigna
  • Coventry
  • GEHA
  • HealthSpring
  • Humana
  • Mail Handlers
  • Mississippi Physicians Care Network (Mississippi locations only)
  • United Healthcare

Patient Access Contact Numbers

Le Bonheur Children's Hospital – 901.287.6370
Methodist Le Bonheur Germantown – 901.516.6000
Methodist North – 901.516.5378
Methodist South – 901.516.3770
Methodist University – 901.516.8166


Do you have a question about your hospital bills? The Patient Financial Services Department can help. Please contact us with any questions or to arrange payment on your account.

Patient Financial Services
6077 Primacy Pkwy #400
Memphis, TN 38119
Monday – Friday, 8:00 a.m. – 4:30 pm.

901.516.1000 – Main number
901.842.1260 or 888.528.9775 – For billing inquiries or to arrange payment
901.516.1067 – To discuss refunds
901.758.9900 – For billing questions about Methodist Primary Care Group

Financial Assistance Forms

Ways to Pay Your Bill

We accept cash, checks, MasterCard, Visa and Discover. You can pay:

  • By phone (credit card only) – 901.842.1260 or 888.528.9775
  • Online – using the myMethodist portal,
  • By mail
    • Patients – use the physical address above.
    • Payor groups or insurance – mail to:
      PO BOX 75947, Charlotte, North Carolina 28275

Medical Records

If you would like to request a copy of your medical records from Methodist Le Bonheur Healthcare (MLHC) at any time, complete the medical authorization form and mail to the P.O. Box below. 

MLHC Release of Information Dept. 
P.O. Box 40628
Memphis, TN 38174-0628

Please insure that all fields are completed in order to ensure timely completion of your request. A copy of your valid photo ID must be included with your request. 

If the patient is unable to sign, the requestor must provide DURABLE POWER OF ATTORNEY documentation along with a completed authorization form.

Turnaround time for request to be processed is 7 to 14 business days. 

If you have questions, or need further assistance, please call: 

901.516.7288 – For Methodist Le Bonheur and Germantown Hospitals
901.516.8425 – For Methodist University (Central), Olive Branch, and Fayette Hospitals
901.516.2414 – For Methodist North and South Hospitals

To request a copy of your patient bill, please call our the centralized Patient Financial Services Department: 901.842.1255