Methodist Medical Group - Specialty Physicians II Earns 2017 Press Ganey Guardian of Excellence Award for Outstanding Performance in Patient Experience

Posted on: November 03, 2017

Methodist Healthcare is pleased to announce Methodist Medical Group – Specialty Physicians II, a group consisting of surgeons, has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience.

“Patient experience is a key priority for us,” explained Bill Breen, Sr. Vice President of Physician Alignment for Methodist Healthcare. “Our physicians and Associates have been focusing on providing outstanding service to ensure each and every patient has a positive experience, and this award validates their hard work and dedication.”

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors organizations that consistently sustain performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

Methodist has put in place an infrastructure that supports clinic teams to create an excellent experience for patients. It takes strong commitment from the across the organization to achieve such high levels of patient experience scores. Currently, Methodist Medical Group overall ranks in the top ten percent, ranking at the 90th percentile in the Press Ganey national data base. Methodist Medical Group - Specialty Physician Group II ranks in the 95th percentile.

"We are proud to partner with Methodist Healthcare,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Methodist Healthcare continues to demonstrate its commitment to advancing the overall quality of health care.”

About Methodist Healthcare

Founded in 1918 by The United Methodist Church to help meet the growing needs for quality health care in the Mid-South, Methodist has grown from one hospital into a six-hospital system that includes Le Bonheur Children’s Hospital which has been named a “Best Children’s Hospital” for seven consecutive years by US News & World Report. Methodist also offers a home health agency, ambulatory surgery centers, outpatient facilities, hospice residence and physician practices serving all corners of the Memphis and Mid-South community. With more than 13,000 associates and 1,650 licensed beds, MLH provides care for over 60,000 inpatient admissions annually.

For six consecutive years, Methodist has been named the best hospital in Memphis by U.S. News and World Report. Methodist has earned a spot on the 2017 Great Place to Work and Fortune list of 100 Best Companies to Work For, and in 2016, the hospital was ranked #21 in Best Workplaces for Diversity, #1 in Best Workplaces for African Americans, and #18 in Best Workplaces for Women.


About Press Ganey

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With more than 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. For more information, visit

Categories: Recognition/Awards