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Memphis, Tennessee,
05:40 PM

Methodist Medical Group Earns National Recognition for Patient-Centered Care

Largest group of primary care physicians in the Mid-South focuses on evidence-based care

Memphian Betty Jarrett is thankful for her physicians, Thomas Motley, MD, and Stanley Dowell, MD, both with Methodist Medical Group. For over 30 years, they have followed her care and have helped her stay healthy while navigating diabetes.

“They’re a doctor and a friend,” said Jarrett.

Methodist Medical Group, the primary care physician group within Methodist Healthcare, earned recognition from The National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home (PCMH) for using evidence-based, patient-centered, processes that focus on highly coordinated care and long-term participative relationships. Methodist Medical Group consists of 27 primary care practices of which 21 have earned recognition as a Patient-Centered Medical Home (PCMH). The six newer practices to join the Methodist family will begin their journey for recognition as a PCMH later this year.

“Being recognized as a PCMH by The National Committee for Quality Assurance should definitely give patients the confidence that we are following best practices to help ensure they stay healthy and follow those best practices when they do get sick,” said Dr. Dowell.

Jarrett says her physicians regularly talk with her regarding ways she can improve her health. They’ve encouraged her to stop smoking. She’s getting there. So far she has reduced her cigarette count from one pack a day to half a pack a day. She’s taken their advice on exercise and has started walking.

“Our medical team closely monitors patients like Betty who may have a chronic illness such as diabetes, and coordinate medical tests and preventive care when they’re needed.” said Dr. Motley.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care and improve patients’ experience of care. Medical homes foster ongoing partnerships between patients and their personal clinicians. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system.

“Patient-and family-centered care is at the heart of how we provide medical care,” said Bill Breen, senior vice president of physician alignment for Methodist Le Bonheur Healthcare. “This is an exciting time as we work with our physician partners to provide efficient, high-quality, personal medical care for our patients.”

A Patient-Centered Medical Home provides patients with a primary care physician and medical team who coordinate his or her medical care. The advantage of having a patient’s comprehensive medical record in one place is to have one centralized office that keeps up with a patient’s medical history, and with the use of information technology assures patients get the care when and where they need it. Studies confirm medical homes can lead to higher quality and lower costs, and can improve patients’ and providers’ experience of care.

New practices that join Methodist Medical Group will also work to achieve Patient Centered Medical Home designation.

About Methodist Le Bonheur HealthcareMethodist Le Bonheur Healthcare (MLH) is an integrated health care delivery system based in Memphis, Tenn. Founded in 1918 by The United Methodist Church to help meet the growing needs for quality health care in the Mid-South, Methodist has grown from one hospital into a six-hospital system that includes Le Bonheur Children’s Hospital, a national US News and World Report Best Children's Hospital. MLH also offers a home health agency, ambulatory surgery centers, outpatient facilities, hospice residence and physician practices serving all corners of the Memphis and Mid-South community. For six consecutive years, Methodist has been named the best hospital in Memphis by U.S. News and World Report. Great Place to Work® and Fortune ranked Methodist Le Bonheur Healthcare on its 2017100 Best Companies to Work For, #21 for 2016 Best Workplaces for Diversity, and #1 on the 2016 list of Best Workplaces for African Americans. With more than 13,000 associates and 1,650 licensed beds, MLH provides care for over 60,000 inpatient admissions annually. For more information visit

About NCQANCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site ( contains information to help consumers, employers and others make more informed health care choices.