To make your stay here comfortable, see the following responses to some of our patient’s most common questions and concerns.

Breathe Easy - Le Bonheur Children's No Smoking Policy
Le Bonheur is dedicated to the health and wellbeing of all of our patients and families and is committed to becoming a community leader and role model for healthy lifestyles. Therefore, Le Bonheur is a tobacco-free facility and campus.  Associates, physicians, patients and guests are asked to refrain from using any type of tobacco product anywhere on our campus, including all buildings and outdoor areas.

Security
For your safety, security services are available 24-hours a day. Please dial ext. 287-6017 for assistance.

Identification Badges
You can expect all Le Bonheur Associates to be wearing identification. For your child’s protection, feel free to ask your caregiver for ID at any time.

Cell Phones
With the exception of the Intensive Care Units, you are welcome to use your cell phone in any location throughout the hospital.

Balloons
Because latex balloons may cause allergic reactions and are a choking hazard, please ask family and friends to bring Mylar balloons only.  The Le Bonheur Gift Shop carries a variety of safe balloons and will take your order over the phone.  Please call (901) 287-6155 for more information.

Flowers
Flowers are welcome except in the Intensive Care Units, Infant Care Unit and Transitional Care areas.

Lost and Found
The Le Bonheur Security Department handles lost and found items. Call ext.(901) 287-6017 or (901) 287-4456 if you have lost or found an item.

Your Child’s Room
All patient rooms at Le Bonheur are private with bed sheets and towels provided each day. Ask your nurse about sleeping arrangements for family members in the room.

Bed Controls
If your child would like his or her bed adjusted, the controls are located on the side rail of the bed. Ask any staff member to assist you.

Your Bathroom
Your room has a bathroom with a toilet and shower for your convenience. If your child needs towels, soap, lotion or other toiletries, please let us know.

White Boards
The white board on the wall describes the routine for the day. For instance, it lists who will be taking care of your child and what your child’s care plan is for the day.

Environmental Services
Environmental Services will clean your child’s room each day. The nursing staff will change your child’s sheets as needed.

Room Adjustments
If you have a problem with lights, plumbing, television or the temperature of your room, call the Engineering Department at (901) 287-3146 for repairs.

Nurse Call
If you need to contact your nurse from your room, use the call light located next to your child’s bed. The call light also has controls for the television and other equipment for your use.

Television
Television service is free and includes all local stations plus some cable stations including Cartoon Network and The Disney Channel. Le Bonheur’s in-house station, Channel 8, shows children’s movies, bingo and trivia. Videos are available for checkout at the nurses’ stations. If the television or VCR needs repair, call ext.(901) 287-6146

Telephones
There is no charge for telephone service in your child’s room. The room number is the room’s telephone number. To reach the room from outside the hospital, dial “287” and the room number. For calls within the hospital, dial “7” and the room number. For instance, if your child is in room 6100, your inside hospital phone number would be 7-6100.

For local outside calls: Dial 9 + the seven-digit number, (the area code for Memphis is 901.) There are no incoming calls between 10 PM and 6 AM.

For long distance calls: Dial “0.” The operator will transfer you to your long distance carrier. Long distance calls may not be charged to the room. A Telephone Device for the Deaf (TDD) is available for patients and parents who are hearing impaired. For more information call the operator at (901) 287-5437.

Laundry Service
A washer and dryer is available to parents 24-hours a day on the 4th fl oor of the West Patient Tower. Laundry soap is available at the nurse station.

Hand Hygiene
There are two proper ways that our healthcare workers clean their hands. One by using soap and water and the other by using the alcohol-based foam that is located in patient rooms and throughout the hospital. Alcohol based foam is recommended by the Centers for Disease Control (CDC) as the best way to clean hands when they are NOT visibly soiled. When performing routine work, healthcare workers will use alcohol foam most often.