Our EAP Team

Published On 07/11/2011

Methodist EAP staff members maintain the highest level of credentials to ensure that businesses and employees receive high quality services.

Our team includes licensed professional counselors, clinical social workers, and clinical pastoral therapists. All eligible counseling staff are Certified Employee Assistance Professionals (CEAP). This credential is recognized by employers, human resource professionals, and accrediting agencies as the standard in employee assistance.

Team Members

Donna Tosches

Donna DiClementi, LCSW, CEAP

Director, Methodist Healthcare Employee Assistance Program

Donna DiClementi is a Licensed Clinical Social Worker for and a Certified Employee Assistance Professional. She is a member of the National Association of Social Workers, the Employee Assistance Professional Association, and the International Critical Incident Stress Foundation. She earned a Bachelor of Science in psychology from Fordham University in the Bronx, N.Y., and a master’s degree in social work from New York University.

As director of the Methodist Healthcare EAP, Donna manages contracts for employers throughout the Mid-South. She has an extensive background in crisis response, having developed crisis programs for hospital emergency departments in Connecticut and New Jersey and hospital-based critical incident stress management teams.

Prior to her current position, Donna managed a successful private practice in New Jersey and Connecticut, worked as a hospital-based psychiatric and medical social worker, managed other hospital- based EAP’s and was an associate professor of human services at a community college.

She enjoys time with family and friends, reading, cooking, cultural events, and outdoor activities.

Wayne Hyatt

Wayne Hyatt, LPC, CEAP


Wayne Hyatt received a master’s degree in counseling from Memphis State University and is a Licensed Professional Counselor (LPC), Certified Employee Assistance Professional (CEAP) and a Certified Substance Abuse Professional. He has experience in both clinical and administrative positions in behavioral health. Wayne has been active on the local, state, and national level in consultation and training in substance abuse treatment. In his spare time, he enjoys trout fishing in Arkansas and photography.

Karole Shorter

Karole Shorter, LCSW, CEAP


Karole Shorter is a Licensed Clinical Social Worker and joined the EAP staff in 2006. She earned a bachelor’s degree in social work from Florida A&M University and a master’s degree in social work from Florida State University.

Karole has experience as a counselor with children and adults in various settings. She has served as an independently contracted therapist for adults with persistent mental illness in group homes, a mental health specialist with a local outpatient mental health center for children and adults, and social services director of a nursing home in Florida.

She enjoys spending time with family and friends, attending sporting events, and traveling.

Susan Erdman

Susan Erdman, LCSW, CEAP


Susan Erdman has a master's degree in pastoral studies from Loyola University in New Orleans and a master’s degree in social work from the University of Tennessee in Memphis. She has worked as an EAP counselor since the 1990s. Before her work in the EAP, she was a mental health specialist at Methodist University Hospital in the eating disorder and dual diagnosis programs. Previously, she worked as a Catholic sister in a retreat center and as a personnel manager in a department store in Honolulu, Hawaii. She is an avid reader and yoga and fitness fan, and she loves to travel in the Mid-South and beyond.


Margarite Rogers

Margarite Rogers, LCSW, CEAP


Margarite Rogers is a Licensed Clinical Social Worker (LCSW) who has experience working with clients struggling with substance abuse issues, co-occurring disorders, complicated grief, mood disorders, anxiety disorders, and trauma.  She has served the Memphis Community for nearly a decade.  Previous to her joining the Methodist EAP team, Margarite was the Clinical Program Director for Bradford Health Services, a substance abuse Inpatient and Intensive Outpatient Program.  She has lived in Greater Memphis for most of her life and graduated with her Master’s Degree in Clinical Social Work from The University of Tennessee.  She has adopted the philosophy of Akshay Dubey to counseling; healing doesn’t mean that the damage never existed.  It means that the damage no longer has to control your life.  

Ann Spragins

Administrative Assistant

Ann Spragins has worked for Methodist Healthcare in various capacities. Ann graduated from The University of Mississippi with a BSE in elementary education. She taught for several years in schools in Mississippi, Florida, and Tennessee.

Ann enjoys reading, playing bridge, and spending time with her children and grandchildren.


Shayla James McDonald

Administrative Assistant

Shayla James was born in Little Rock, and she spent most of her youth in Virginia Beach. She attended Norfolk State University in Virginia. Before moving to Memphis in 2011, she worked for seven years a logistics operational manager for a military contractor. Shayla enjoys spending time with her husband, daughter, and extended family; fishing, shopping, and anything that involves a good laugh and good food.