Meet Our EAP Team
The Methodist Healthcare Employee Assistance Program (EAP) staff are Doctorate and Master's prepared, licensed professional counselors, clinical social workers and clinical pastoral therapists.
All eligible counseling staff are Certified Employee Assistance Professionals (CEAP). The CEAP credential was created in 1986 to identify those individuals who have met established standards for EAP care and service delivery. The credential is recognized by employers, human resource professionals and accrediting agencies as the standard in employee assistance. We believe it is critical that our staff maintain the highest level of credentialing to ensure that businesses and employees receive quality EAP services.
Donna Tosches, LCSW, CEAP
Donna Tosches is the Director of the Methodist Healthcare Employee Assistance Program. She has been a Licensed Clinical Social Worker for over twenty years and a Certified Employee Assistance Professional for ten years. She is a member of the National Association of Social Workers, the Employee Assistance Professional Association and the International Critical Incident Stress Foundation. She earned a Bachelor’s of Science degree in Psychology from Fordham University in the Bronx, NY and a Master’s in Social Work from New York University in New York City.
As Director of the Methodist Healthcare EAP, Donna manages more than twenty contracts covering 40,000 lives in the Mid-South. She has an extensive crisis response background, having developed crisis programs for hospital emergency departments in Connecticut and in New Jersey and hospital-based critical incident stress management teams.
Prior to her current position, Donna managed a successful private practice in New Jersey and Connecticut, worked as a hospital-based psychiatric and medical social worker, managed other hospital- based EAP’s and was an Associate Professor of Human Services at a community college.
She enjoys time with family and friends, reading, cooking, cultural events and outdoor activities.
Wayne Hyatt, LPC, CEAP
Wayne Hyatt currently serves as a counselor for the Methodist Healthcare Employee Assistance Program, Memphis, Tennessee. He received his Master’s Degree in Counseling from Memphis State University and is a Licensed Professional Counselor (LPC), Certified Employee Assistance Professional (CEAP) and a Certified Substance Abuse Professional. He has over twenty-five years experience in both clinical and administrative positions in the behavioral health field. Wayne has been active on the local, state and national level in consultation and training in substance abuse disorders treatment. In his spare time, he enjoys trout fishing in Arkansas and photography.
Karole Shorter, LCSW, CEAP
Karole Shorter is a counselor with Methodist Healthcare Employee Assistance Program. She is a Licensed Clinical Social Worker and joined the EAP staff in 2006. She earned her Bachelor of Social Work Degree from Florida A&M University and her Master's of Social Work Degree from Florida State University.
Karole has over fourteen years of experience as a counselor with children and adults in various settings. She has served as an independently contracted therapist for adults with persistent mental illness in group homes, a mental health specialist with a local outpatient mental health center for children and adults, and Social Services Director of a nursing home in Florida.
She enjoys spending time with family and friends, attending sporting events, and traveling.
Myra Bennett, D. Min, LCPT, CEAP
Dr. Myra Bennett, D. Min, LCPT, is the Coordinator of the Living Well Network. She has been an EAP Counselor at Methodist Le Bonheur Healthcare for the past twenty years. Prior to her work in the EAP, she served as a board-certified chaplain in addiction services and a pastor of United Methodist churches in West Tennessee.
Susan Erdman, LCSW, CEAP
Susan Erdman currently serves as a counselor for the Methodist Healthcare Employee Assistance Program, Memphis, Tennessee. She has a Master's Degree in Pastoral Studies from Loyola University in New Orleans and a Master’s Degree in Social Work from the University of Tennessee – Memphis. She has worked as an EAP counselor for the past 17 years. Before her work in the EAP, she worked as a Mental Health Specialist at Methodist University Hospital in the eating disorder and dual diagnosis programs. Previously, she worked as a Catholic sister in a retreat center and as a personnel manager in a department store in Honolulu, Hawaii. She is an avid reader, yoga and fitness fan and loves to travel in the Mid-South and beyond.
Susan Picart, LCSW, CEAP
Susan Picart is a Licensed Clinical Social Worker (LCSW) who has served the Memphis community as a mental health therapist for at least 8 years. Previous to her joining the Methodist EAP team, Susan was the the Clinical Program Director for Compass Intervention Center, a child and adolescent intensive residential treatment facility in Memphis. She brings many diverse skills and clinical experience to the EAP. She is originally from Toronto, Canada and received her Master’s Degree in Social Work from Fordham University in New York City. Susan enjoys spending time with her family, reading, kick-boxing, yoga and simply getting in a good morning work out before starting her day.
Ann Spragins is the Administrative Assistant for Methodist Healthcare Employee Assistance Program. She has been employed with Methodist Healthcare for 12 years in various capacities. Ann graduated from The University of Mississippi with a BSE Degree in Elementary Education. She taught schools for several years in Mississippi, Florida and Tennessee.
Ann enjoys reading, playing bridge and spending time with her children and grandchildren.
Shayla James McDonald
Shayla is the Administrative Assistant for Methodist Healthcare Employee Assistance Program and the DHJ Living Well Network. Although Shayla was born in Little Rock, AR, she spent most of her youth in Virginia Beach. She attended Norfolk State University in Virginia. Previous to moving to Memphis in 2011, she worked a Logistics Operational Manager for 7 years for a military contractor. Shayla enjoys spending time with her husband, daughter and extended family; fishing, shopping and anything that involves a good laugh and good food.
Tim Faris, M.A., Ph.D.
Dr. Faris completed M.A. and Ph.D. degrees in psychology at the University of Arkansas and Mississippi State University. He has extensive experience in residential and out-patient treatment substance abuse and addiction, psychological assessment and individual psychotherapy with children, adolescents and adults. He is a licensed psychologist and ran a successful out-patient practice for more than 25 years. He has been a part-time consultant with the Methodist Healthcare Employee Assistance Program (EAP) for 22 years, aiding counseling staff with case review and disposition.
He enjoys spending time with his family, writing, golf and trout fishing in his spare time.