Quality Scores Available on Methodist Le Bonheur Web Sites

Published On 07/06/2010

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Methodist Le Bonheur is the first health care system in the Memphis market to post easy-to-understand aggregated quality data, allowing consumers to get a wide variety of information without having to go to other Web sites. The site also provides some context and information to help individuals understand what these clinical quality indicators mean and why they are important.

Methodist Le Bonheur Healthcare quality data is now posting quality indicators on our Web sites. These indicators allow consumers to compare Methodist and Le Bonheur data to State and national benchmarks. 

Information on the Methodist site allows the public to see how Methodist’s individual adult hospitals’ quality ranks in heart attack, heart failure, pneumonia, and the surgical care improvement project. Le Bonheur Children’s Hospital quality data includes asthma care, central line infection, hand hygiene, ventilator acquired pneumonia, surgical site infection, medical response team volume, 7-day readmissions and normal body temperature.

In many cases, Methodist Le Bonheur Healthcare hospitals rank above state and national averages and are achieving or approaching the top performers in the country.

“Methodist Le Bonheur Healthcare believes in transparency and open, honest communication about quality to allow consumers to make informed healthcare decisions,” said Jerry Maliot, M.D., Chief Quality Officer.

“Methodist Le Bonheur is the first health care system in the Memphis market to post easy-to-understand aggregated quality data, allowing consumers to get a wide variety of information without having to go to other Web sites,” said Maliot. “We know how hard it can be for consumers to navigate quality information on the Web that is often not presented in a consumer-friendly format."

“A characteristic of many leading health care systems is that they are posting their quality measures online,” said Bill May, Le Bonheur Children’s Hospital Chief Medical Officer.

The site also provides some context and information to help individuals understand what these clinical quality indicators mean and why they are important. Over time, this quality report will grow to include other quality measures, outcomes data and hospital infection rates.

“Our goal is to provide the public with accurate information about the care we provide and to keep our hospitals, doctors, and nurses accountable to our patients,” said Dr. Maliot.
The Quality Report indicators were developed by a number of sources including The Leapfrog Group, Hospital Compare, The Joint Commission and others.