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What if you could design a better healthcare experience for you and your loved ones? That was the question asked when Methodist Le Bonheur Healthcare began our Patient and Family-Centered Care initiative, and it has become one of our top priorities.
Patient and family-centered care is an approach to the planning, delivery and evaluation of healthcare that is grounded in mutually beneficial partnerships among patients, families and health care providers. It’s an entire culture of service built on the following principles:
• Dignity and respect for the family
• Complete and unbiased information sharing in ways that are affirming and useful
• Family participation in care planning and delivery
• Family collaboration with clinicians in policies, procedures and staff education
Methodist Le Bonheur Healthcare is committed to equal partnerships with our patients and their families to create a truly special care environment. To ensure that commitment, we are enlisting advisors, called Patient and Family Partners, to provide guidance and input. These partners help us view the world through their unique and important perspectives by participating in work groups on special projects, sitting on a special hospital steering committee or simply providing input during patient and family-centered care meetings.
If you would like to become a Patient and Family Partner, you can contact us at 901.516.0602 or firstname.lastname@example.org. Or, if you have had a recent experience with us, we would love for you to share your story.
By truly partnering with patients and families, we can improve the care for all patients.