LeapFrog Hospital Ratings

The Leapfrog Hospital Survey is a national, evidence-based survey of hospital safety, quality, and efficiency. Annually over 1700 hospitals report to the Leapfrog Hospital Survey on certain aspects of care found to be of most important to consumers. Leapfrog’s survey has three overall focus areas:

  1. How patients fare – Leapfrog asks hospitals to report on how patients in their hospital fare while undergoing  high-risk newborn deliveries, normal newborn deliveries, and any acquired infections or post surgical infections.
  2. Resources used to promote safety and quality for patients – Leapfrog asks hospitals to have specific safety standards in place to prevent harm to patients.
  3. Management practices that promote safety and quality – Leapfrog asks hospital to report on things that their administration and leadership team have adopted to promote safety and quality. For example computerized physician order entry (CPOE) system, which are used so doctors can order medication electronically, have been shown to reduce medication errors by up to 85% because they contain decision support tools designed to alert doctors to potential drug to drug interactions, allergies and other common prescribing errors. Hospitals have also been asked to report on their Bar Code Medication Administration (BCMA) System. This type of electronic scanning is used to prevent patient medication errors by scanning the patient’s identification bracelet and then medication prescribed to make sure there is a match before administering.

Leapfrog uses a cell phone bar ratings system so people can see a hospital’s progress in meeting our safety and quality standards:

Progress Towards Meeting LeapFrog's Standards
1 out of 4 - willing to report
Willing to Report
2 out of 4 - some progress
Some Progress
3 out of 4 - substantial progress
Substantial Progress
4 out of 4 - fully meets standards
Fully Meets Standards

Methodist Healthcare 2017 LeapFrog Group Hospital Ratings

LeapFrog Standard University South North Germantown Olive Branch Le Bonheur
Doctors order medications through a computer 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards
Specially trained doctors care for ICU patients 4 out of 4 - fully meets standards 1 out of 4 - willing to report 3 out of 4 - substantial progress  4 out of 4 - fully meets standards 1 out of 4 - willing to report 4 out of 4 - fully meets standards
Steps to Avoid Harm 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards
Never Events Management 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards
Central-Line Infections 3 out of 4 - substantial progress  3 out of 4 - substantial progress  4 out of 4 - fully meets standards  3 out of 4 - substantial progress  4 out of 4 - fully meets standards 2 out of 4 - some progress
Urinary Catheter Infections 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 3 out of 4 - substantial progress  Unable to Calculate 3 out of 4 - substantial progress
Early Elective Deliveries Does Not Apply 4 out of 4 - fully meets standards Does Not Apply 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards Does Not Apply
Cesarean Sections Does Not Apply 3 out of 4 - substantial progress Does Not Apply 2 out of 4 - some progress 4 out of 4 - fully meets standards Does Not Apply
Episiotomies Does Not Apply 4 out of 4 - fully meets standards Does Not Apply 1 out of 4 - willing to report 4 out of 4 - fully meets standards Does Not Apply
Maternity Care Processes Does Not Apply 4 out of 4 - fully meets standards Does Not Apply 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards Does Not Apply
High-Risk Deliveries Does Not Apply Does Not Apply Does Not Apply 4 out of 4 - fully meets standards Does Not Apply Does Not Apply
Appropriate Use of Antibiotics in Hospitals 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards 4 out of 4 - fully meets standards
Safe Medication Administration 2 out of 4 - some progress 3 out of 4 - substantial progress 2 out of 4 - some progress 3 out of 4 - substantial progress 3 out of 4 - substantial progress 3 out of 4 - substantial progress
MRSA Infections 1 out of 4 - willing to report 3 out of 4 - substantial progress 1 out of 4 - willing to report 2 out of 4 - some progress Unable to Calculate 1 out of 4 - willing to report
C-difficile Infections 1 out of 4 - willing to report 2 out of 4 - some progress 3 out of 4 - substantial progress 2 out of 4 - some progress 3 out of 4 - substantial progress 1 out of 4 - willing to report
Surgical Site Infection following Major Colon Surgery 2 out of 4 - some progress 4 out of 4 - fully meets standards 1 out of 4 - willing to report 3 out of 4 - substantial progress Unable to Calculate Unable to Calculate

What These Indicators Mean & Why They're Important to You


Doctors order medications through a computer

Patients should choose a hospital that uses computerized prescriber order entry (CPOE) systems to order medications, tests, and procedures. CPOE systems are computer systems designed to alert doctors and other prescribers to potentially serious problems with their instructions.

Safe Medication Administration

This type of electronic scanning is used to prevent patient medication errors by scanning the patient’s identification bracelet and then medication prescribed to make sure there is a match before administering.

Specially trained doctors care for ICU patients

Patients should choose a hospital with an intensive care unit (ICU) that is staffed by doctors and other caregivers who have special training in critical care medicine. These doctors are called 'intensivists'.

Steps to Avoid Harm

Patients should choose a hospital that has a high Leapfrog Safe Practices Score. This means the hospital has put in place procedures to reduce 5 common, preventable medical mistakes. Methodist Le Bonheur Healthcare is committed to outstanding patient care. Registered nurse staffing is one component that influences the quality and safety of care. Nursing staffing is based on each clinical unit's unique circumstances (e.g., physical plant, patient conditions, experience of staff), the staffing levels recommended by specialty nursing organizations, and most important, the intensity of care and changing needs of our patients.

Managing Serious Errors

Patients should choose a hospital that has implemented Leapfrog's policy on managing and reporting events (or "never events") such as surgery on the wrong body part or death due to contaminated drugs or devices.

Appropriate Use of Antibiotics

Improving antibiotic use is an important patient safety issue. Antibiotics that are inappropriately prescribed can lead to side effects, clostridium difficile infections, resistant organisms, longer hospital stays, and even death. Patients should choose a hospital that has an antibiotic stewardship program in place dedicated to improving antibiotic appropriateness and reducing unwanted adverse events associated with antibiotics.

C-difficile Infections

Clostridium difficile is a bacteria that can cause abdominal pain, diarrhea, fever and decrease appetite. This infection can occur in patients taking antibiotics. You should choose a hospital that has a rate (number) less than one meaning that they have fewer infections.

MRSA Infections

Methicillin-resistant Staphylococcus aureus (MRSA) is a type of bacteria that cannot be killed by many antibiotics. You should choose a hospital that has a rate (number) less than one meaning that they have fewer infections for this type of bacteria.

Surgical Site Infection following Major Colon Surgery

Steps must be taken by the hospital staff to prevent infection when having major colon surgery. The appropriate antibiotic must be given before surgery and on time and the skin area where the incision will be made must be cleaned appropriately.

Central Line Infections

Patients should choose a hospital that has a lower rate of central line-associated bloodstream infections. Hospitals are compared to the rates of other hospitals for these type of infections.

Urinary Catheter Infections

Patients should choose a hospital that has a lower rate of urinary catheter tract infections. Hospitals are compared to the rates of other hospitals for these type of infections.

Rate of Early Elective Deliveries

Normal newborn deliveries between 37 and 39 weeks completed gestation. These early deliveries can result in an increase in the newborn’s length of stay and possible admission to the intensive care unit. This can also increase the cost to the patient. An expectant mother should choose a facility with a lower rate of early elective deliveries.

Cesarean Sections

A first time expectant Mother should choose a hospital with a low percentage rate for Cesarean sections (C-section) births if she is having a single term baby in the head down position.

Rate of Episiotomies

An episiotomy is an incision in the perineum during childbirth. The current medical guidelines recommend this procedure only in certain cases. An expectant mother should choose a facility with a lower rate of episiotomies.

Maternity Care Processes

A patient that will be delivering a baby should choose a hospital that adheres to evidence that promotes a healthy outcome for both the mother and the baby. This includes delivering the baby at the appropriate developmental age, using an appropriate delivery method, and following recommended processes of care.

High-Risk Deliveries

Patients having a high-risk delivery should choose a hospital that follows the recommended processes of care and also has lots of experience in caring for infants born with a very-low birthweight (less than 1500 grams).